Prices, renewals and support hours
This page lists Ndovi’s hosting plans, how renewals are priced and when you can reach support.
Where to see prices
Section titled “Where to see prices”Every price is on ndovi.com/pricing, in the currency you choose at the top of the page. The prices come straight from the shop, so the price you see is the price checkout charges. This page does not repeat them, because they can change.
Cloud website hosting
Section titled “Cloud website hosting”SSL, daily backups, the firewall and free migration are in all four plans.
| Plan | Websites | Mailboxes | MySQL databases | VPN traffic |
|---|---|---|---|---|
| Economy | 1 | 100 | 5 | 5 GB |
| EconomyPlus | 5 | 500 | 20 | 15 GB |
| Business | Unlimited | Unlimited | Unlimited | 25 GB |
| Executive | Unlimited | Unlimited | Unlimited | 50 GB |
Every plan has unlimited NVMe disk space and unlimited monthly traffic. Executive includes a dedicated IP address and SSH access.
Semi-dedicated servers
Section titled “Semi-dedicated servers”For busy websites: Fast has 1 CPU core and Furious has 2. Both have unlimited hosted domains, email accounts and MySQL databases, and 1 IP address.
Renewals
Section titled “Renewals”- There is no setup fee.
- The renewal price is the same as the first price. Ndovi does not run an introductory rate.
- Monthly plans have a free trial. The pricing page shows how many days. No card is held, so nothing charges by itself.
- If you pay and change your mind, the 30-day money-back guarantee applies.
- Ndovi reminds you [REMINDER DAYS] before a domain or plan renews.
Keep money in your wallet and turn on Pay renewals from wallet first, and renewals pay themselves. See Top up and use your wallet.
How you pay
Section titled “How you pay”- MTN Mobile Money and Airtel Money, in Rwandan francs.
- Visa or Mastercard, in US dollars.
- Bank transfer, for annual plans, in Rwandan francs or US dollars.
With mobile money, you approve the payment on your own phone.
Support hours
Section titled “Support hours”Ndovi answers by phone, tickets and email 24 hours a day, 7 days a week. The average first reply to a ticket is under 20 minutes. The longest a ticket waits for its first answer is one hour.
If something goes wrong
Section titled “If something goes wrong”Open a ticket from Support, or contact Ndovi at [email protected] or +250782052277.